In 2008, Cleveland Clinic instituted a peer-based coaching and mentoring program for physicians and scientists to promote a proactive approach to clinician well-being. The benefits of the program have been measured through retention rates at the system.
A 2020 end-of-year survey asking physicians, “To what degree has your participation in the Center for Excellence in Coaching and Mentoring programming contributed to your decision to stay at Cleveland Clinic?” used a Likert scale to measure satisfaction.
Dr. Sikon said 197 physicians stated participation in the coaching program influenced their decision to stay. With the cost of turnover estimated to be up to three times an employee’s annual salary, they have calculated a potential cost savings of more than $133 million attributed to program participation.